When the first year ends
The 999 AED package includes one year. When that year ends, the subscription can continue at 600 AED for another year. You keep the same Primlinc box. Installation is not repeated, and a second box is not included.
Ask for the end date on the day the box is installed, and keep it with the order. A renewal is easier to arrange before the year runs out than after the service has stopped.
How to renew
Call or WhatsApp 052 434 6367, visit Shop 102 in Naif Bazaar, or send a renewal enquiry. Say you already have the Primlinc box and you want the 600 AED year. This website does not take the payment itself.
The renewed year uses the same library description: channels, series, and movies from countries around the world, with titles added on the server regularly. The exact line-up still changes, so ask if you rely on one country.
If you move home
A move inside the UAE does not replace the box. It can change the internet connection. Tell UKTVUAE if the original visit was tied to a particular address. Use the same home connection you were told to use, and do not follow setup notes written for a different brand of box.
What 600 AED pays for
Six hundred dirhams continues the subscription for another year on the Primlinc box you already have. It includes the same kind of library: channels, series, and movies grouped by country, with titles added on the server regularly. It does not include a second box, a second remote, or another installation visit. If the hardware has failed inside the 1-year warranty, that is a separate call from the renewal.
There is no automatic charge. This website does not store a card. You choose the renewal by calling 052 434 6367, sending a WhatsApp message, or asking at Shop 102 in Naif Bazaar. Say that you already have the box and you want the 600 AED year, and keep the new end date with the original order.
How to tell the year has ended
The box can still show a light after the subscription stops. A picture with no service, on a date you were given at installation, is often the end of the year rather than a fault. Check that date before you reseat cables. If you were not given a date, ask UKTVUAE to read it from your order reference.
Renewing a few days before the end is simpler than renewing after the service has stopped, because you still know the box was working. If the picture was already freezing, test the home connection first. A very weak line can interrupt playback even when the subscription is valid. The Linux box connects directly to the server. It is not an Android app, and a weak connection is still a weak connection.
If you have been away
The Primlinc box can be used outside the UAE wherever you have internet, on the same subscription. Coming home does not create a new package. Plug the box back into the connection method on your paperwork and check the end date. If the year ran out while you were away, the renewal is still 600 AED.
More than 1,200 customers in the UAE are on a valid subscription. A renewal is how that subscription stays valid for another year. UKTVUAE has supplied the service here for 7 years. The renewal does not need a new demonstration unless you want the box checked again. That extra visit is not included in the 600 AED. The setup guide remains the reference if you move the box to another television yourself after the renewal. Ask for the new end date in writing.
Related pages: setup guide, channels by country, the Deira shop, and pricing.