FAQ
Questions customers ask before ordering
The Primlinc Linux box, one year, and home installation are 999 AED. The next year is 600 AED. The warranty is 1 year. A separate delivery charge and a pixel resolution are not published. The form does not send email.
How long has UKTVUAE been in the UAE?
7 years. More than 1,200 customers in the UAE are on a valid subscription. The shop is Shop 102, Building 12, Naif Bazaar, Deira, Dubai.
Can I use the box outside the UAE?
Yes. The Primlinc box connects to the UKTVUAE server, so you can use it wherever you have internet. The same subscription stays on the box.
Is the UKTVUAE product a Linux IPTV box?
Yes. It is a dedicated Linux IPTV box with a direct connection to the UKTVUAE server. UKTVUAE sells this Linux setup, not an Android app. The manufacturer, model number, and a confirmed resolution figure are not published yet.
How much does the IPTV box cost in the UAE?
The published package is 999 AED, reduced from 1,250 AED for a limited time. It includes the Primlinc box, a 1-year subscription with international channels, and installation at your home. After that year, the subscription is 600 AED.
Do you sell a box with a subscription?
You can order the 999 AED package: the Primlinc box, one year, and home installation. After that year, renewal is 600 AED and does not include a second box.
Which UK or English channels are included?
UKTVUAE does not name the BBC, ITV, Channel 4, Channel 5, Sky, or any other broadcaster. The library is stated as 57,000 channels, 108,000 series and 198,000 movies, grouped by country. Ask which country you need on 052 434 6367 before you pay.
Can I order from Dubai and the other Emirates?
Yes. Enquiries are welcome from Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. The shop is Shop 102, Building 12, Naif Bazaar, Deira, Dubai. Home installation is included in the 999 AED package.
Do you install the box in my home?
Yes. Home installation is included in the 999 AED package, and a free home demonstration is available. You can also visit Shop 102, Building 12, Naif Bazaar, Deira, Dubai. Call 052 434 6367 before you travel, because opening hours are not published.
How do I pay?
Not on this website. There is no card checkout. You pay only after accepting a quote, using the method named in that quote. Payment methods are not listed because they are not confirmed.
What is the warranty?
The Primlinc box has a 1-year warranty. Call or WhatsApp 052 434 6367 if the hardware fails during that year.
How do I renew?
Send a renewal message before the first year ends. The following year is 600 AED. It continues the subscription and does not include a new box. Call or WhatsApp 052 434 6367.
Do you publish reviews?
No star ratings and no invented reviews. UKTVUAE does publish its own count: more than 1,200 customers in the UAE on a valid subscription, after 7 years in the country. A written review belongs on the site only when it is from a real customer and can be checked.
Is there a shop I can visit?
Yes. The shop is Shop 102, Building 12, Naif Bazaar, Deira, Dubai. Call or WhatsApp 052 434 6367 before you travel. Opening hours are not published. A free home demonstration is still available if you would rather not visit.
What internet connection do I need?
A home internet connection in the UAE. Ethernet and Wi-Fi are not confirmed for this box, and no minimum speed is published. The quote should say how the box joins the network.
Is the Linux box the same as an Android IPTV app?
No. UKTVUAE sells the Primlinc Linux box with a direct connection to its server. The picture is the box’s own output. A named resolution, such as 4K, is not published until a specification sheet confirms it. A very weak home internet connection can still interrupt playback.
Why did the contact form say my message was not sent?
The form checks names, email addresses, and the other fields, but UKTVUAE has not connected an email service. A successful validation is not a delivered message. Nothing is stored.
Where to go next
Hardware limits are on the product page. Picture and network checks are on troubleshooting. The order sequence is on how it works. If your question is about a Dubai address specifically, use the Dubai page. Countries are on the channels page. The Deira address is on the shop page.
Still need a direct answer?
Send the question with your emirate. If you already have an order, include the reference.